Shipping policy

At EvePick, we strive to provide a smooth and seamless shopping experience. Please review our shipping policy to understand our processing times, delivery estimates, and procedures for your order.

Free Shipping

Free standard shipping is available on all eligible orders. No additional shipping charge is applied for standard delivery.

Delivery times may vary depending on the destination, shipping carrier, customs, and other circumstances outside our control.

Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

For custom orders, additional production time may be required:

  • Custom Order Production: 1–2 business days

  • Processing & Production: Orders may require up to 1–3 business days before shipment.

Estimated Delivery Timeframes

After your order has been processed and shipped, estimated delivery times are:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • Ireland: 7–15 business days

  • Canada: 5–10 business days

  • Australia: 5–10 business days

  • New Zealand: 5–10 business days

  • All Other Destinations: 7–15 business days

Please note that these are estimated delivery timeframes, not guaranteed delivery dates.

Delivery can occur at any time within the provided timeframe.

Custom Orders

Custom and personalized products are made to order and may require additional production time.

  • Production Time: 1–2 business days

  • Shipping Time: Based on the destination's estimated shipping timeframe above.

  • Total Delivery Time: Processing/production time plus the applicable shipping timeframe.

Because custom products are made specifically for you, please make sure all personalization details are correct before placing your order.

Non-Custom Orders

For non-custom products:

  • Processing Time: 1–3 business days

  • Shipping Time: Based on the destination's estimated shipping timeframe above.

Orders are shipped once processing is complete.

Pre-Order Items

Pre-order items will ship according to the specific pre-order timeframe indicated on the product page.

If your order contains both pre-order and in-stock items, your items may ship separately depending on availability.

Shipping Notifications

Once your order has shipped, you will receive a shipping confirmation email or text message containing tracking information, where available.

Please allow some time for tracking information to become active after the shipping notification is sent.

Global shipping conditions, carrier delays, weather, holidays, customs processing, and other circumstances may occasionally cause unexpected delays beyond our control.

Inquiries About Shipping or Delivery

Estimated processing and delivery timeframes are provided so you can plan accordingly.

We kindly ask that you allow the full estimated delivery timeframe to pass before contacting our customer service team regarding a shipment that is still within its expected delivery window.

If your package has not arrived after the specified delivery timeframe has elapsed, please contact the Dearly Box Support Team, and we will be happy to assist you.

Understanding Business Days

Business days are Monday through Friday, 9:00 AM to 4:00 PM EST, excluding holidays.

Weekends and holidays are not counted as business days.

Address & Delivery Policy

We totally understand — mistakes can happen! Here's what happens if there is ever an issue with the address provided on your order.

1. Delivered to the Address You Entered

Your order is shipped to the address provided at checkout.

If the package is successfully delivered to the address entered by the customer, the order is considered completed.

Unfortunately, we cannot provide a refund or replacement for an order that was delivered to an incorrect address provided by the customer.

2. Package Returned to Dearly Box

If your package cannot be delivered and is returned to Dearly Box by the carrier, we will contact you once we receive the package.

You may request that the package be resent to your correct address. A small reshipping fee may apply to cover the cost of the new shipment.

3. Package Held by USPS

Sometimes, USPS may hold a package at a local facility if delivery cannot be completed.

In this situation, we recommend contacting USPS directly using your tracking number to determine whether the package is available for pickup or redelivery.

If USPS does not return the parcel to Dearly Box, the order may be considered undeliverable, and we may not be able to issue a refund or replacement.

If the package is eventually returned to us, we will be happy to arrange reshipment to the correct address, subject to a small reshipping fee.

4. Double-Check Your Address

To avoid delivery issues, please carefully review your shipping information before completing your order.

Make sure your:

  • Full name

  • Street address

  • Apartment/unit number

  • City

  • State

  • ZIP/postal code

are entered correctly.

If you need to update your address, please contact the Dearly Box Support Team as soon as possible and before your order ships. Once an order has shipped, we may not be able to make changes to the delivery address.

Delivery Delays

While we work hard to ensure timely delivery, Dearly Box cannot be responsible for delays caused by circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • Customs processing

  • Incorrect or incomplete addresses

  • Delivery interruptions

  • Other unforeseen shipping conditions

We appreciate your patience and understanding in these situations.

Estimating Your Delivery Date

Each product may display an estimated delivery range to help you plan accordingly.

Please remember:

  • Delivery can occur anytime within the estimated range.

  • Estimated delivery dates are not guaranteed.

  • Processing time is separate from shipping time.

  • Free standard shipping does not guarantee a specific delivery date.

  • We kindly ask that you wait until the stated delivery timeframe has elapsed before contacting customer service regarding a delayed package.

We truly appreciate your understanding and support.

If you need assistance with your order or have an issue after the estimated delivery timeframe has passed, please reach out to the EvePick Support Team and we'll be happy to help.